Terms & Conditions

Terms & Conditions

Access to and use of this website and the products and services available through this website are subject to the following terms and conditions. By accessing this website, you agree to be bound by all these terms and conditions. These terms and conditions may be updated from time to time without notice.   Accordingly, you should check this page regularly and review any changes.  If at any time you do not agree to these terms and conditions in full, please do not use this website.  We reserve the right to change services, refuse service, terminate accounts or access, or remove or edit content in our sole discretion.

Refunds Policy

Felt Patterns

Sales for felt patterns are final as files are immediately available for download upon payment and we are not able to block or withdraw the downloads.

Felt fabrics

We cannot offer refunds or exchanges for incorrect purchases or change of mind once fabric has been shipped.  The colour of fabrics as depicted online cannot be guaranteed by Felt Kreations due to variances beyond our control such as computer monitor settings.

In the unlikely event that we have sent you the wrong fabric, we will replace the fabric at no charge or if we are unable to do this due to the product being unavailable we will refund both the fabric cost and the shipping fee (if applicable).

All claims on wrong items received must be made within 21 days of purchase & proof of purchase which is the order number, must be provided.  To make a claim please email us at feltkreations@gmail.com.

Sales Terms

By placing an order via this website you warrant that you are of legal age to form a binding contract. You undertake to provide true, accurate, current and complete information about yourself as prompted by the websites registration form/s.   You undertake that you are the authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods you are ordering.  If you provide any information that is untrue, inaccurate, not current, incomplete (or becomes untrue, inaccurate, not current or incomplete), or if you are not the authorised user of the credit or debit card or we have reason to suspect such information is inaccurate or incomplete or the payment method unauthorised, we have the right to suspend or terminate your use of the website and refuse any and all current or future use of the website.

You are responsible for maintaining the confidentiality of your account details and password, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.  You agree to notify us of any misuse or breach of security.

The colour of fabrics as depicted online cannot be guaranteed by Felt Kreations due to elements beyond our control such as variances in computer monitor settings. We will do our best to accurately describe our products, however if you are unsure whether the colour or size of any of our fabric we strongly recommend to order a sample before purchasing. Fabric price at feltkreations.com is set separately from other online stores due to a number of factors including listing fees and commissions as well as handling & administrative costs for selling on other platforms . We do not offer refunds or reimbursement if you have previously bought the same fabric at a higher or lower price in other online stores.

We will endeavour to supply all orders placed and accepted on the website, however, order placement and acceptance do not constitute an obligation on us to supply until you receive confirmation of your order from us.

Shipping Terms for Fabrics

We use Singpost Registered Mail for orders within Singapore and DHL Global Mail (trackable) for our international destinations. Please refer to our shipping terms here.

General

Prices – All prices are to be paid in US Dollars. Any additional taxes or levies that are imposed due to your geographical location are your responsibility.

Electronic Communication – You consent to receiving communications from us electronically and we consent to receiving communications from you electronically. We will communicate with you by email or by posting notices on the website.

No Waiver – If we do not exercise or enforce any right available to us under these terms and conditions, it does not constitute a waiver of those rights.

Privacy Policy

Here at Felt Kreations, we respect our customers right to privacy. Please read our policy before submitting any personal information. By using our website, you are accepting our practices as outlined below:

• We, Felt Kreations are the data controller and can be contacted via email with any questions about our Privacy Policy or the handling of your information.
• Providing personal information is not mandatory to use our website. We collect personal information such as names, addresses, email addresses etc. only when voluntarily submitted by our visitors. This is used only for the purpose as defined at the time of collection, unless you give us permission to use it in another manner. Providing your information on our website will not result in unsolicited emails. We will never share your personal information with third parties (apart from those identified in this Privacy Policy) nor transfer your personal information internationally.
• Your personal information is not used to make automated decisions.
• You are responsible for maintaining and promptly updating your personal information for accuracy and completeness. You have the right for your personal information to be removed from our database if so requested.
• You are responsible for all actions taken with your username, email and password. We recommend you do not share such information with third parties.
• Our online store is powered by WordPress, which uses cookies to provide a personalised shopping experience. A cookie is a small file that is downloaded onto your computer when you visit a website.  It allows us to recognize and tailor our website to you and it won’t harm your computer.
• We use Mailchimp to manage our mailing list. Only once you sign up to our mailing list will Mailchimp be able to access the information you have provided. You are able to update your email marketing preferences via the links provided in the footer of all MailChimp hosted correspondence. You may also unsubscribe at any time from our mailing list and you will find options for doing so at the end of the correspondence. Alternatively, you may email us to have this request actioned.
• When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To contact us with any questions about our Privacy Policy email:
feltkreations@gmail.com